01
Sent from the desk
The desk does not dump the guest into a menu. It points them toward the cabana as the next lived-in touchpoint on the property.
Lobby to pool.
Pool Cabana
Cabana Check-In
The desk gives way to pool light, the cabana takes over, and the guest gets their first real object in the motel: a wristband that can go digital before it ever turns physical.
The bartender can steer the guest from here. If they are not sure what to do next, Lorena is the recommendation.
Cabana opens through curtains, pool light, and the first drink.
What the cabana gives the guest
The cabana is where the stay becomes personal: a band, a way in, and a next move.
How the poolside sequence should feel
This moment should read like a guided handoff, not a checkout funnel.
02
Digital band goes live
The guest receives the digital wristband first, so the house can answer before anything physical changes hands.
Friction stays low.
03
Real band is offered
The physical wristband appears as the tactile companion: something to wear, collect, or carry out into the pool light.
Optional but memorable.
What they suggest next
The cabana bartender should feel like a guide with taste, not a link list. If the guest hesitates, they point them toward Lorena first.
Lorena
The default recommendation when the guest wants direction or wants to follow a person instead of a menu.
Real wristband
Take the tactile route and pick up the physical band after the digital issue is already live.
Membership tiers
Stretch the stay and see how different bands can unlock different treatment.
The wristband becomes the guest object
One object can connect the motel's physical story to its digital memory without flattening the atmosphere.
Digital first
The guest leaves the cabana with something active immediately.
- Pass: Cabana issuance can live in the access-pass lane.
- Account: Future identity can remember band status.
- Speed: The guest keeps moving instead of filling out forms.
Physical second
The real band is offered as the tactile version of the same invitation, not as a disconnected upsell.
- Merch: Bands can sell as products or appear as tier perks.
- Pickup: The cabana can feel like the handoff counter.
- Proof: The object stays visible around the pool and property.
The rest of the motel can listen
Once the wristband exists, the rest of the house can answer to it.
- Subscriptions: Stay levels can change the band story.
- Digital: Passes and ownership can reflect the same guest state.
- Support: House staff can understand the guest context faster.
Issue the digital band, then let the guest decide how physical to get.
Start at the cabana, then let the rest of the house recognize the guest.