01
Gratitude
The live tip lane should feel warm, direct, and integrated with the rest of the motel experience.
Support can still feel personal.
Where to go for help
Keep the useful things close without turning the motel into a help center.
What support should feel like
Even utility flows can reinforce the Lucky Boy mood instead of sounding like generic help center copy.
02
Utility
WiFi tip stays here if we ever want to offer small paid perks.
Leave room for small paid perks.
03
Escalation
If help turns into house rules, legal is close by.
No one gets lost.
Route gratitude, help, and trust through the same desk.
Keep the house desk close to the tip jar, then let the rest arrive quietly.